Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
Customer Service (UK)
Seasonal opening hours
Monday 23 December: 9am - 5pm (GMT)
Tuesday 24 December: 9am - 2pm (GMT)
Wednesday 25 December: OFFICE CLOSED
Thursday 26 December: OFFICE CLOSED
Friday 27 December: CONTACT CENTRE CLOSED
Monday 30 December: 9am - 5pm (GMT)
Tuesday 31 December: 9am - 5pm (GMT)
Wednesday 1 January: OFFICE CLOSED
Thursday 2 January: 9am - 5pm (GMT)
Friday 3 January: 9am - 5pm (GMT)
Head office
Society of Mortgage Professionals
C/o Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY
Contact details
Telephone service: Monday to Friday, 9am – 5pm (GMT)
+44 (0)20 8530 0999
customer.serv@cii.co.uk
info@smp.org.uk
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Feedback and complaints
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